Terms of Service

Effective Date: November 3, 2024

The website available at https://pixeldojo.ai, including any of its subdomains or sections ("Website") is operated by Pixel Dojo ("Pixel Dojo", "us", "we", or "our").

These terms and conditions ("Terms") govern the access, browsing and use of the Website by the users ("User" or "Users", as applicable, or "you"), as well as the services provided through the Website in connection with the creation, editing, upscaling, enhancement, or transformation of illustrations, graphic designs, photographs and any other type of images permitted for such purposes ("Services").

By accessing and using the Website, you fully accept and agree to be bound by these Terms. We may modify these Terms from time to time. In such a case, we will provide a notice to you by publishing the most current version on our Website. If we make any material change to these Terms, we will provide additional notice to you, such as by sending you an email or displaying a prominent notice on our Website. By continuing to use the Website after any changes come into effect, you agree to the revised Terms.

1. Services Offered

Through the Services, the User may upload illustrations, graphic designs, photographs and any other type of images, in any format allowed by the Website from time to time ("Input"), so that they can be edited, upscaled and/or enhanced and/or transformed through our AI Image Generator, AI Video Generator, and other AI tools ("Output") according to the User's instructions or prompts entered into the Service as provided in the Website ("Instructions") (hereinafter, the Input, Output and Instructions shall be collectively referred to as the "Assets"), being the User the sole and exclusive responsible for the content and use of the Assets.

2. Registration and Account

To use the Services, you must register, creating an account on the Website ("Account"). The User must be of legal age. You undertake to provide all the mandatory information required for the registration and acknowledge that such information is authentic, truthful, and up to date.

3. Use of the Services

You agree to access and use the Services only in accordance with these Terms and in good faith, and not to use the Services negligently or to perform or suggest activities prohibited by law or that violate the rights of third parties.

3A. Acceptable Use & Prohibited Conduct

Do not upload, generate, or share content that is illegal; sexually exploits minors; is non-consensually sexual; harassing; hateful; extremist; incites violence; relates to self-harm; or provides instructions to commit harm or terrorism.
Do not create NSFW content, including pornography, explicit sexual content, or graphic nudity. Requests to generate or transform content into explicit sexual material are prohibited across the Service.
Do not impersonate others or create deepfakes of identifiable persons without their express consent, or mislead audiences about the synthetic nature of content. Label AI-generated content where required by law or platform policies.
Do not infringe intellectual property, privacy, publicity, or other rights. Only use assets you own or have sufficient permissions to use.
Do not attempt to bypass safety systems, remove watermarks or policy markings, probe or scan the Service, scrape, harvest, reverse engineer, or circumvent usage limits, billing, or quotas.
Do not resell, sublicense, or provide multi-tenant access to the Service without our written approval.
No high-risk use: the Service is not designed for medical diagnosis or treatment, life support, autonomous vehicles, aviation, nuclear, or other safety-critical contexts.
Comply with export control and sanctions laws; you may not use the Service where prohibited by applicable trade restrictions.

Sexual Content & Nudity (Prohibited)

The creation of NSFW content is not allowed on the Service. This includes pornography, explicit sexual content, and graphic nudity. Absolutely no content involving minors (real or synthetic), implied minors, “youth-looking” sexual depictions, or any attempt to sexualize anyone under the age of 18 is allowed. Users must not upload, generate, or request content that sexualizes individuals under 18 years old, or content that suggests, depicts, or implies a person is under 18.

3B. Synthetic Media, Face & Character Tools

You represent and warrant that you have obtained all necessary rights and permissions from any individuals depicted in your content and will not create non-consensual or intimate imagery. You agree not to use face or character features to deceive, defraud, or otherwise harm others. We may remove content and suspend accounts upon credible reports of non-consensual or harmful deepfakes and will cooperate with lawful requests.

3C. Moderation, Takedowns & Repeat Infringers

We may remove content or suspend access for violations of these Terms or applicable law. We respond to copyright notices and maintain a repeat infringer policy. Reports are reviewed promptly, and we may take action including content removal, account suspension, and notifying law enforcement where legally required. To report a concern or submit a takedown request, contact [email protected].

4. Subscription and Payment

4.1 Payments & Merchant of Record

Transactions made through the Service may be processed by our authorized reseller acting as the merchant of record. In such cases, invoices or receipts may be issued by the reseller, and applicable taxes may be collected and remitted as required by law. By purchasing through the Service, you authorize the applicable charges to your selected payment method for the amounts due, including taxes and any applicable fees.

4.2 Subscriptions & Billing

Some parts of the Service are billed on a subscription basis ("Subscription"). Subscriptions renew automatically at the end of each billing cycle unless canceled. We may change prices with reasonable prior notice; any changes will apply to the next billing cycle. You are responsible for all taxes, duties, or charges imposed by taxing authorities, and such amounts will be charged where applicable. If a payment fails, we may suspend or limit access to the Service until payment is successfully processed.

4.3 Credits & Usage

Certain features may use credits or similar usage units. Credits represent a limited, non-exclusive, non-transferable right to access specific Service features during an applicable period and have no monetary value. Credits are consumed when you initiate compute-intensive operations (for example, when generating images or videos) and are not refundable once used.

4.4 Refunds & Cancellations

First purchase: you may request a full refund within seven (7) days of the initial purchase. We may deny or pro-rate refunds based on consumed compute usage (for example, images or videos already generated), because GPU costs are incurred at the time of generation. For ongoing subscriptions, you may cancel at any time; cancellation prevents future renewal charges and does not provide a refund for previously processed charges unless eligible under this policy.

Refunds apply to subscription payments only.
First purchase refunds are available within seven (7) days of the initial subscription purchase.
We may deny or pro-rate refunds based on usage already consumed. Compute costs are incurred at the time content is generated.
Refund requests received after 7 days from the initial purchase date are not eligible.
Credits or usage units consumed during the billing period are not refundable, as GPU compute is consumed immediately when generation begins.

4.5 Chargebacks & Disputes

In the event of a chargeback or payment dispute, we may suspend or terminate access to the Service while the matter is investigated. We reserve the right to recover fees, costs, and charges associated with invalid or abusive disputes. If you experience a billing issue, please contact support before initiating a chargeback so we can assist promptly.

4.6 EU/UK Withdrawal for Digital Content

If you are a consumer in the EU or UK and request immediate performance, you acknowledge that your right of withdrawal may not apply to the extent the digital content has been fully or partially delivered (for example, compute consumed for generation) before your withdrawal request. This does not affect any mandatory rights you may have under applicable law.

5. Intellectual Property

Pixel Dojo retains all right, title, and interest in and to the Website and the Services, including all related intellectual property rights. You acknowledge that the Website and the Services are protected by copyright, trademark, and other laws.

6. Limitation of Liability

To the full extent permitted by applicable law, you agree that in no event shall Pixel Dojo be liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses arising out of or in connection with the use or inability to use the Service.

7. Termination

We reserve the right to suspend or terminate your access to the Services at any time, including in the event of your breach of these Terms, without prior notice or liability.

8. Governing Law and Jurisdiction

These Terms shall be governed and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

9. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect.

11. Compliance, Risk Monitoring & Cooperation with Law Enforcement

We may, in our sole discretion, monitor usage of the Service for purposes of fraud prevention, risk management, compliance review, and enforcement of these Terms. We reserve the right to remove content, suspend accounts, or terminate access in response to suspicious activity, abusive payment behavior, excessive chargebacks, prohibited content, or credible reports of unlawful conduct. We will cooperate with law enforcement and regulators where legally required, including responding to valid subpoenas, court orders, or lawful requests. Users agree to use the Service in full compliance with applicable laws, and acknowledge that abusive or illegal activity may result in immediate suspension or termination.

12. Contact Us

If you have any questions about these Terms, please contact us:

By email: [email protected]
By visiting this page on our website: https://pixeldojo.ai/terms