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Legal

Law Enforcement Guidelines

Effective Date: September 1, 2026

Contact and Service

  • Legal entity: BLOVE INC, a Colorado corporation doing business as Pixel Dojo.
  • Email: [email protected] (put "Legal Process", "Preservation Request", or "Emergency Disclosure Request" in the subject line)
  • Mail: BLOVE INC d/b/a Pixel Dojo, 1155 Kelly Johnson BLVD, Suite 111, Colorado Springs, CO 80920

Email is the fastest way to reach us. The same address handles legal notices and safety reports. Send legal process as a PDF attachment, with the name of the agency and a contact at the agency. Process sent to the mailing address takes longer to reach us.

Legal Process by Record Type

We disclose user information only in response to valid legal process, or in an emergency as described below. Pixel Dojo is operated by BLOVE INC, a United States company, and we follow the Stored Communications Act (18 U.S.C. 2701 and following).

  • Subpoena: basic subscriber records, such as the email address on the account, the account creation date, and billing status.
  • Court order under 18 U.S.C. 2703(d): other non-content records about the use of the account, such as IP address and device data.
  • Search warrant: the content of an account, including prompts, uploaded media, and generated media.

Requests must be issued by a court or agency with jurisdiction over us, identify the account by email address or account ID, and describe the specific records sought and the date range. We do not respond to requests that are overly broad or that do not identify a specific account.

Emergency Requests

Emergency requests should clearly state:

  • The nature of the emergency
  • The person at risk
  • The specific data sought
  • The timeframe

We may disclose limited information without legal process where we believe in good faith that an emergency involving danger of death or serious physical injury to a person requires disclosure without delay (18 U.S.C. 2702(b)(8)). Emergency requests must come from a law enforcement official and be sent from an official government email address to [email protected] with "Emergency Disclosure Request" in the subject line. Include a short description of the emergency, the officer name, the agency, and a callback number so we can verify the request. We review emergency requests as a priority and decide each one on its own facts.

Preservation

When a governmental entity sends us a preservation request under 18 U.S.C. 2703(f), we preserve the records it identifies for 90 days. We extend that period for one further 90 days if we receive a renewed request before the first period ends. We also honor other valid preservation requests to the extent the law requires. A preservation request does not by itself authorize disclosure. To obtain preserved records, serve the legal process described above. Send preservation requests to [email protected] with "Preservation Request" in the subject line, as soon as you identify an account of interest.

User Notice

Where the law permits, we notify the account holder before we disclose their information in response to legal process. We do not give notice where the request concerns an emergency, a child-safety matter, or a closed account, where a sealed order or non-disclosure order prohibits it, or where we believe in good faith that notice would endanger a person or an investigation. Where a non-disclosure order delays notice, we may give notice after the order expires.

Records We Hold

Pixel Dojo holds the following categories of records. Retention periods follow our Privacy Policy.

  • Account information: identity data from our sign-in provider, such as the email address and name on the account, plus the account creation date and subscription status. Kept while the account is active and up to 24 months after closure.
  • Billing records: Whop, our payment processor and merchant of record, processes every payment. We hold limited billing metadata such as invoice and membership identifiers, kept for 7 years for tax and accounting. Card numbers are held by Whop, not by us.
  • IP and device data: the IP addresses and device information associated with account activity.
  • Generation records: the prompt, settings, and output links for each generation, kept for up to 90 days. Prompts a user enhances and keeps are retained to improve the enhancement feature until the account is deleted.
  • Media: uploaded media and generated media. Output the user does not save is deleted automatically after about 24 hours. Media the user saves is kept until the user deletes it.
  • Safety records: moderation block records are kept for 90 days. Records of confirmed safety violations, abuse reports, and quarantined evidence are kept for the life of the account and afterwards for as long as the law requires.

Backups are kept for up to 90 days. We do not keep records beyond these periods unless a preservation request, a legal hold, an open investigation, or the law requires it.

Child Safety

We report apparent child sexual abuse material to the National Center for Missing and Exploited Children (NCMEC) CyberTipline and preserve it for the period 18 U.S.C. 2258A requires. Confirmed child sexual abuse material closes the account, and stored media is deleted except what the law requires us to preserve. Agencies following up on a CyberTipline report should email [email protected] with the content URL or the account email, and the report number if you have one, so we can match it to our records.

International Requests

Agencies outside the United States should proceed through a mutual legal assistance treaty or letters rogatory. Requests that arrive through those channels are handled under the process described above.