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Complaints Policy

Effective Date: September 1, 2026

This Complaints Policy applies to BLOVE INC, a Colorado corporation doing business as Pixel Dojo, 1155 Kelly Johnson BLVD, Suite 111, Colorado Springs, CO 80920. Email: [email protected].

Pixel Dojo is committed to timely, fair, and transparent resolution of customer complaints. We acknowledge reports and complaints within two business days and aim to resolve them within five business days. Business days are Monday to Friday, Mountain Time, excluding United States federal holidays. Complex cases can take longer, and we tell you when that happens.

Reports involving minors, human trafficking, and non-consensual intimate imagery are escalated first. Verified non-consensual intimate imagery is removed within 48 hours of a complete report, as described in our Terms of Service.

How to Submit a Complaint

  • Email: [email protected]
  • Include: the email address on your account, the Whop receipt or membership ID if your complaint is about a charge, a clear description of the problem, and any screenshots or links that help.

Our Process

Acknowledgment

We acknowledge receipt within two business days.

Investigation

We review the issue, relevant logs, and applicable policies.

Resolution

We aim to give you a clear resolution within five business days, and we tell you if we need more time.

Scope

  • Billing, refunds, and subscription concerns
  • Account access, suspensions, or feature restrictions
  • Content moderation decisions and safety enforcement
  • Technical issues impacting service use

This policy covers complaints about your own account and our service. To report content that breaks our rules, use the report form on the Trust & Safety page. Copyright notices follow the DMCA Policy.

If You Disagree With Our Answer

You can ask for human review of any removal, suspension, or account closure, including automatic ones, by emailing [email protected] with Appeal in the subject line. A person reviews the decision and replies. Include any context that supports your position.

If you think a charge is wrong, contact us before opening a dispute with your bank so we can fix it quickly. Every purchase is processed by Whop as merchant of record, and Whop’s own terms apply to the payment transaction. See our Refunds & Billing Policy.

This policy does not limit your rights under consumer protection law. You keep the right to bring a claim in the courts named in our Terms of Service or, where the law gives you that right, in your local courts.

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