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Complaints Policy

Effective Date: November 1, 2025

Pixel Dojo is committed to timely, fair, and transparent resolution of all customer complaints. We will resolve all reported complaints within five (5) business days.

How to Submit a Complaint

  • Email: [email protected]
  • Include: your account email, order ID (if applicable), detailed description, relevant screenshots or URLs.

Our Process

Acknowledgment

We acknowledge receipt promptly.

Investigation

We review the issue, relevant logs, and applicable policies.

Resolution

We provide a clear resolution within five (5) business days.

Scope

  • Billing, refunds, and subscription concerns
  • Account access, suspensions, or feature restrictions
  • Content moderation decisions and safety enforcement
  • Technical issues impacting service use

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