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Legal

Refunds & Billing Policy

Effective Date: September 1, 2026

This Refunds & Billing Policy applies to BLOVE INC, a Colorado corporation doing business as Pixel Dojo, 1155 Kelly Johnson BLVD, Suite 111, Colorado Springs, CO 80920. Email: [email protected]. It governs every purchase made through https://pixeldojo.ai, including subscriptions and credit packs.

This page is incorporated into the Terms of Service; if they conflict on a refund amount, this page controls.

Payments & Merchant of Record

Whop is the merchant of record for every purchase on Pixel Dojo. Whop processes all subscription and credit pack payments. Charges appear on your statement under Whop's descriptor. Refunds are issued to the original payment method through Whop. Whop calculates and collects any sales tax, VAT, or similar tax that applies to your purchase. The price shown at checkout is the price you pay.

Subscriptions & Automatic Renewal

Subscriptions renew automatically. At the end of each billing cycle your plan renews for the same interval you chose at checkout, at the then-current price, until you cancel. The interval and price are shown at checkout and in Settings.

You can cancel at any time in Settings or through Whop. To avoid the next charge, cancel before your renewal date. Cancellation takes effect at the end of the current billing cycle. You keep access and any remaining subscription credits until then.

You can also pause your subscription from the cancel flow. Billing stops while your plan is paused, your credits and saved work stay on your account, and you can resume at any time in Settings.

If we change the price of your plan, we will email you at least 30 days before the new price applies.

Credits

Subscription credits are granted each billing cycle and roll over while your subscription is active. If your subscription ends, remaining credits stay on your account and can be used again when you resubscribe. The credit cost of a generation is shown before you run it. If a generation fails on our side, the credits are returned to your balance automatically. Purchased credit packs do not expire while your account is in good standing. Credits are not currency, are not transferable, and are not redeemable for cash except as set out under Refunds and Account Closure below.

Refunds

  • First purchase: ask within 7 days of your first purchase. If fewer than 20% of the credits included in that purchase have been used, you get a full refund. Otherwise you get a pro-rated refund equal to the price paid multiplied by the share of credits unused.
  • Renewal charges and credit top-ups after the first purchase are not refundable, except where the law requires.
  • EU and UK consumers have a 14-day right of withdrawal. By using credits within that period you request immediate performance, and the same pro-rata rule applies to the credits consumed.
  • Refunds are issued to the original payment method through Whop.
  • When a refund is issued, subscription access ends immediately and the credits that came with the refunded purchase are removed from your balance. Credits you already used stay used.
  • To request a refund, email [email protected]. Include the email address on your account so we can find the purchase.

If you believe a billing error has occurred, please contact us at [email protected] before opening a dispute or chargeback, so we can assist promptly.

Account Closure

If we suspend or close your account for our own convenience and not for cause, we refund unused subscription time and unused purchased credits pro rata. If we close your account for cause under the Terms of Service, unused credits and subscription time are forfeited. If we close an account because the holder is under 18, we refund unused purchases to the original payment method.

Chargebacks & Disputes

While a dispute or chargeback is open, we may pause new generation on your account. We do not delete assets you have already generated or saved solely because of a dispute. We may give Whop and the card network evidence of delivered digital goods and credits already used. Fraudulent or repeated abusive disputes are grounds for closing your account for cause under the Terms of Service.

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